# Support

**URL:** https://www.tagtool.org/c/support/5.md?page=1

[Latest](https://www.tagtool.org/latest.md) · [Categories](https://www.tagtool.org/categories.md) · [Tags](https://www.tagtool.org/tags.md)

**Page:** 2

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## [Tagtool keeps crashing](https://www.tagtool.org/t/tagtool-keeps-crashing/2717)

<div class="topic-metadata">

**Author:** [@NahIntiAis](https://www.tagtool.org/u/NahIntiAis)\
**Replies:** 3\
**Last updated:** [April 19, 2025, 7:46am UTC](https://www.tagtool.org/t/tagtool-keeps-crashing/2717 "2025-04-19T07:46:52Z")

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Hey Tagtool friends, i just started using this great App… i bought my iPad Pro specifically so i can learn and use this amazing tool, installed the paid version , and it has been crashing ever since… already tried unins…

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## [Projection on Moving objects](https://www.tagtool.org/t/projection-on-moving-objects/2714)

<div class="topic-metadata">

**Author:** [@Zindi](https://www.tagtool.org/u/Zindi)\
**Replies:** 1\
**Last updated:** [April 18, 2025, 8:38am UTC](https://www.tagtool.org/t/projection-on-moving-objects/2714 "2025-04-18T08:38:36Z")

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I Would like To use Tagtool for Projektion on moving Objects (scenery Or dancers eG). How can I get a live picture or do I have to connect to some Other Programs Like madmapper?

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## [\*\*\*PROBLEM SOLVED\*\*\* New Apple iOS iPad 18.3.2 Update Causing Output Issues](https://www.tagtool.org/t/problem-solved-new-apple-ios-ipad-18-3-2-update-causing-output-issues/2695)

<div class="topic-metadata">

**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\
**Replies:** 1\
**Last updated:** [March 20, 2025, 12:57pm UTC](https://www.tagtool.org/t/problem-solved-new-apple-ios-ipad-18-3-2-update-causing-output-issues/2695 "2025-03-20T12:57:26Z")

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Hello! I have an update - - I was up early with Apple Support, and it seems like this is an issue with the 18.3.2 update and the Lightening adapter, which I’ve known they are phasing out, and which the "older model iPad…

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## [Dynamic Brush](https://www.tagtool.org/t/dynamic-brush/2694)

<div class="topic-metadata">

**Author:** [@Gnu](https://www.tagtool.org/u/Gnu)\
**Replies:** 0\
**Last updated:** [March 19, 2025, 8:09am UTC](https://www.tagtool.org/t/dynamic-brush/2694 "2025-03-19T08:09:15Z")

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Continuing the discussion from About the Support category: Hello CROCUX, Thank you so much for your props and for valuing the live performance aspect of Tagtool – that’s truly at its heart! I completely agree that anim…

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## [Tagtool und Touchdesigner](https://www.tagtool.org/t/tagtool-und-touchdesigner/2672)

<div class="topic-metadata">

**Author:** [@Micha](https://www.tagtool.org/u/Micha)\
**Replies:** 1\
**Last updated:** [March 1, 2025, 7:13am UTC](https://www.tagtool.org/t/tagtool-und-touchdesigner/2672 "2025-03-01T07:13:06Z")

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Hallo ihr. Vielen Dank schonmal für die schnelle Antwort bei meiner letzten Frage. Ich habe Touchdesigner und möchte mit Tagtool arbeiten. Welchen OP könnt ihr mir empfehlen um Touchdesigner und Tagtool zu verbinden.

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## [Compatible Tablets?](https://www.tagtool.org/t/compatible-tablets/2662)

<div class="topic-metadata">

**Author:** [@vidiot\_savant](https://www.tagtool.org/u/vidiot_savant)\
**Replies:** 1\
**Last updated:** [February 20, 2025, 7:53am UTC](https://www.tagtool.org/t/compatible-tablets/2662 "2025-02-20T07:53:11Z")

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Hello! I’ve just started working with Tagtool and seeing some of the content that has been created by the community is really inspiring. I would like to run Tagtool on my PC and use a wired tablet to interact with it wh…

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## [Tagtool Einstellen](https://www.tagtool.org/t/tagtool-einstellen/2665)

<div class="topic-metadata">

**Author:** [@Micha](https://www.tagtool.org/u/Micha)\
**Replies:** 1\
**Last updated:** [February 20, 2025, 7:48am UTC](https://www.tagtool.org/t/tagtool-einstellen/2665 "2025-02-20T07:48:25Z")

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Hallo wie kann ich Tagtool einstellen. Ich suche den OSC Ausgang. Möchte mit touchdesinger und tagtool arbeiten.

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## [Best way to conect to PC?](https://www.tagtool.org/t/best-way-to-conect-to-pc/2627)

<div class="topic-metadata">

**Author:** [@Ss1234](https://www.tagtool.org/u/Ss1234)\
**Replies:** 1\
**Last updated:** [January 22, 2025, 12:40pm UTC](https://www.tagtool.org/t/best-way-to-conect-to-pc/2627 "2025-01-22T12:40:02Z")

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Hello! I discovered tagtool couple days ago, liked it a lot and bought the pro version! I would like to connect it somehow to my windows laptop to use it in HeavyM. I tried via NDI server but ipad couldn’t handle it …

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## [Tagtool for Desktop](https://www.tagtool.org/t/tagtool-for-desktop/2522)

<div class="topic-metadata">

**Author:** [@thatsit](https://www.tagtool.org/u/thatsit)\
**Replies:** 3\
**Last updated:** [January 20, 2025, 10:53pm UTC](https://www.tagtool.org/t/tagtool-for-desktop/2522 "2025-01-20T22:53:22Z")

</div>

I am happy to say that TT for desktop works pretty well on my MS Surface Book. I can draw and animate etc on the touchscreen/tablet. Pity, the pen does not work with TT - maybe in future? I have not yet tried projecting…

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## [Copying/Sending Decks through Files App](https://www.tagtool.org/t/copying-sending-decks-through-files-app/2614)

<div class="topic-metadata">

**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\
**Replies:** 1\
**Last updated:** [December 30, 2024, 11:20am UTC](https://www.tagtool.org/t/copying-sending-decks-through-files-app/2614 "2024-12-30T11:20:08Z")

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Just wanted to say, that the feature of being able to copy and send individual animations and entire decks back and forth through the Files app (on Apple products) is so amazing! Saves SO much time when working with seve…

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## [Loop indicator while recording?](https://www.tagtool.org/t/loop-indicator-while-recording/2615)

<div class="topic-metadata">

**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\
**Replies:** 1\
**Last updated:** [December 30, 2024, 11:16am UTC](https://www.tagtool.org/t/loop-indicator-while-recording/2615 "2024-12-30T11:16:11Z")

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Hello - here’s a silly question: are the grey bars separated by black lines indicators of the length of a single loop?

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## [Alpha locking?](https://www.tagtool.org/t/alpha-locking/2605)

<div class="topic-metadata">

**Author:** [@j.ma](https://www.tagtool.org/u/j.ma)\
**Replies:** 2\
**Last updated:** [December 24, 2024, 8:01pm UTC](https://www.tagtool.org/t/alpha-locking/2605 "2024-12-24T20:01:33Z")

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Is there a way to lock layers? I was hoping I could animate things inside a filled shape or an alpha lock.

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## [Tagtool crashes as soon as I go a little bit wild](https://www.tagtool.org/t/tagtool-crashes-as-soon-as-i-go-a-little-bit-wild/2608)

<div class="topic-metadata">

**Author:** [@rapozo](https://www.tagtool.org/u/rapozo)\
**Replies:** 2\
**Last updated:** [December 24, 2024, 7:59pm UTC](https://www.tagtool.org/t/tagtool-crashes-as-soon-as-i-go-a-little-bit-wild/2608 "2024-12-24T19:59:42Z")

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Hi everyone, I’m currently using an iPad Pro 12.9" (2018, 512GB) and experiencing frequent crashes when working with Tagtool. It happens especially when I’m working with lots of animations, lines, transparencies, etc. I…

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## [Tagtool Player - setting up different resolutions](https://www.tagtool.org/t/tagtool-player-setting-up-different-resolutions/2603)

<div class="topic-metadata">

**Author:** [@davinel000](https://www.tagtool.org/u/davinel000)\
**Replies:** 1\
**Last updated:** [December 17, 2024, 11:17am UTC](https://www.tagtool.org/t/tagtool-player-setting-up-different-resolutions/2603 "2024-12-17T11:17:30Z")

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Hello, I have a situation, where I need to run Tagtool on one machine, but with different non-standard resolutions, i.e. 1024x1024 and 7680x1920. Non-simultaneously for sure, but with multiple daily switching. I found ou…

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## [Desktop Version issues](https://www.tagtool.org/t/desktop-version-issues/2567)

<div class="topic-metadata">

**Author:** [@dan\_fm](https://www.tagtool.org/u/dan_fm)\
**Replies:** 4\
**Last updated:** [October 29, 2024, 3:41pm UTC](https://www.tagtool.org/t/desktop-version-issues/2567 "2024-10-29T15:41:36Z")

</div>

I am using the Desktop version with Moterrey on my Macbook. My Ipad is freshly updated to 1.4.4 b5, so is the desktop App. I am experiencing the following issues: I can’t bring the computer to a session. Connecting f…

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## [Workshop tagtool Brasil](https://www.tagtool.org/t/workshop-tagtool-brasil/2568)

<div class="topic-metadata">

**Author:** [@achilesluciano](https://www.tagtool.org/u/achilesluciano)\
**Replies:** 3\
**Last updated:** [October 29, 2024, 9:11am UTC](https://www.tagtool.org/t/workshop-tagtool-brasil/2568 "2024-10-29T09:11:46Z")

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Hi guys I’ve been a multimedia artist and Tagtool user for a long time, but December will be the first time I’ll be teaching a Tagtool-only workshop for 7 people. On Instagram @achilesluciano. I’m renting 7 iPads witho…

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## [Connecting Devices](https://www.tagtool.org/t/connecting-devices/2549)

<div class="topic-metadata">

**Author:** [@j.ma](https://www.tagtool.org/u/j.ma)\
**Replies:** 3\
**Last updated:** [October 27, 2024, 6:32pm UTC](https://www.tagtool.org/t/connecting-devices/2549 "2024-10-27T18:32:12Z")

</div>

Greetings, I’m a new user and trying to connect my m1 ipad pro to my windows pc, here some things ive tried so far: I created a local network on my pc, I tried joining on my ipad by toggling the “local area network” bu…

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## [Error on public online session](https://www.tagtool.org/t/error-on-public-online-session/2563)

<div class="topic-metadata">

**Author:** [@Tubaao](https://www.tagtool.org/u/Tubaao)\
**Replies:** 2\
**Last updated:** [October 24, 2024, 9:59am UTC](https://www.tagtool.org/t/error-on-public-online-session/2563 "2024-10-24T09:59:22Z")

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Hey guys! I’m testing for a workshop today and I’m unable to create a public online session. Are there any problems with the online system? Local network is working!

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## [How to connect with the projector and madmapper](https://www.tagtool.org/t/how-to-connect-with-the-projector-and-madmapper/2201)

<div class="topic-metadata">

**Author:** [@lodwide](https://www.tagtool.org/u/lodwide)\
**Replies:** 5\
**Last updated:** [October 22, 2024, 9:26am UTC](https://www.tagtool.org/t/how-to-connect-with-the-projector-and-madmapper/2201 "2024-10-22T09:26:38Z")

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Hello, I’m a new user of TagTool Pro. I want to know how to connect with the beam projector and how to connect with the Mad Mapper

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## [Fading lines/ strokes](https://www.tagtool.org/t/fading-lines-strokes/2546)

<div class="topic-metadata">

**Author:** [@henrike](https://www.tagtool.org/u/henrike)\
**Replies:** 2\
**Last updated:** [October 1, 2024, 8:26pm UTC](https://www.tagtool.org/t/fading-lines-strokes/2546 "2024-10-01T20:26:25Z")

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I want to paint something and while I paint on the older parts of my painting begin to fade away. Is that possible with Tagtool?

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## [TT crashes on Ipad mini 2](https://www.tagtool.org/t/tt-crashes-on-ipad-mini-2/2521)

<div class="topic-metadata">

**Author:** [@antiardilla](https://www.tagtool.org/u/antiardilla)\
**Replies:** 3\
**Last updated:** [August 1, 2024, 5:13am UTC](https://www.tagtool.org/t/tt-crashes-on-ipad-mini-2/2521 "2024-08-01T05:13:19Z")

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Hi everyone, I recently bought a refurbished iPad Mini 2 to give it a try without breaking the bank. My goal isn’t to make complex animations, but it keeps crashing after just a few minutes of use. I’ve already tried lo…

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## [Losing Deck](https://www.tagtool.org/t/losing-deck/2493)

<div class="topic-metadata">

**Author:** [@Lorenz](https://www.tagtool.org/u/Lorenz)\
**Replies:** 1\
**Last updated:** [June 15, 2024, 5:16am UTC](https://www.tagtool.org/t/losing-deck/2493 "2024-06-15T05:16:51Z")

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Hi, I have a customer to whom we left the iPad whit Tagtool, and after a month that everything was fine he has now lost the deck with the animations that I had prepared for him, in tagtool in the decks there is only an o…

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## [Unexpected Error at Mac player of Tagtool 1.4.3 b10](https://www.tagtool.org/t/unexpected-error-at-mac-player-of-tagtool-1-4-3-b10/2447)

<div class="topic-metadata">

**Author:** [@Gokhanokur](https://www.tagtool.org/u/Gokhanokur)\
**Replies:** 4\
**Last updated:** [May 6, 2024, 2:26pm UTC](https://www.tagtool.org/t/unexpected-error-at-mac-player-of-tagtool-1-4-3-b10/2447 "2024-05-06T14:26:20Z")

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Hello, I was using the Mac player for Tagtool, version 1.4.3 b10. As I try to draw anything on the canvas, I got an exclamation mark in red blinking on the left bottom corner, As I double click it, I reached the screen…

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## [New workspace](https://www.tagtool.org/t/new-workspace/2443)

<div class="topic-metadata">

**Author:** [@Fionahooton](https://www.tagtool.org/u/Fionahooton)\
**Replies:** 1\
**Last updated:** [May 6, 2024, 10:16am UTC](https://www.tagtool.org/t/new-workspace/2443 "2024-05-06T10:16:41Z")

</div>

Stupid ? How do I create a new workspace? I’ve saved one drawing to the deck and want to do another.

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## [Way to start TT with a session](https://www.tagtool.org/t/way-to-start-tt-with-a-session/2434)

<div class="topic-metadata">

**Author:** [@davinel000](https://www.tagtool.org/u/davinel000)\
**Replies:** 2\
**Last updated:** [May 3, 2024, 10:34am UTC](https://www.tagtool.org/t/way-to-start-tt-with-a-session/2434 "2024-05-03T10:34:18Z")

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Hello! I’m using TT in combination with TouchDesigner, and adding automation for autostart of the app combination. I use CMDs that access shortcuts like start “Autostart TagTool” “bin\\shortcuts\\Tagtool\_shortcut.lnk” “-s…

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## [Selecting another language](https://www.tagtool.org/t/selecting-another-language/2436)

<div class="topic-metadata">

**Author:** [@Fionahooton](https://www.tagtool.org/u/Fionahooton)\
**Replies:** 1\
**Last updated:** [May 3, 2024, 8:53am UTC](https://www.tagtool.org/t/selecting-another-language/2436 "2024-05-03T08:53:23Z")

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Hi I acidentally set the wrong language on user interface but don’t know how to change it? Can anyone help?

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## [Mapping to irregular surface](https://www.tagtool.org/t/mapping-to-irregular-surface/2414)

<div class="topic-metadata">

**Author:** [@Kabrit](https://www.tagtool.org/u/Kabrit)\
**Replies:** 1\
**Last updated:** [April 2, 2024, 7:18am UTC](https://www.tagtool.org/t/mapping-to-irregular-surface/2414 "2024-04-02T07:18:08Z")

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Hello Tagtool community, I was wondering if there was an option that allows cutting and masking so the projected image could fit to irregular surfaces, like traditional 3D mapping softwares (resolume, etc). I’m still w…

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## [Connect Tagtool with Resolume through an ElGato capture device](https://www.tagtool.org/t/connect-tagtool-with-resolume-through-an-elgato-capture-device/2363)

<div class="topic-metadata">

**Author:** [@Barce](https://www.tagtool.org/u/Barce)\
**Replies:** 2\
**Last updated:** [January 21, 2024, 3:14pm UTC](https://www.tagtool.org/t/connect-tagtool-with-resolume-through-an-elgato-capture-device/2363 "2024-01-21T15:14:27Z")

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Hi! I’m trying to connect Tagtool with Resolume through an ElGato capture device. I can see that the capture is displaying the Tagtool image, but afterward, in Resolume, I can’t see Tagtool in the output :disappointed:. Y…

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## [Export or safe files, loops, mp4](https://www.tagtool.org/t/export-or-safe-files-loops-mp4/2356)

<div class="topic-metadata">

**Author:** [@Jelenka80](https://www.tagtool.org/u/Jelenka80)\
**Replies:** 1\
**Last updated:** [January 8, 2024, 11:47am UTC](https://www.tagtool.org/t/export-or-safe-files-loops-mp4/2356 "2024-01-08T11:47:24Z")

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Hi, I’m real beginer​:wink:in tagtool and also in using ipad​:sweat\_smile::woman\_facepalming: my question is: is it possible to make short loops, videos, mp4 or any tagtool files, save them in ipad and then work with the…

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## [A good setup for tagtool](https://www.tagtool.org/t/a-good-setup-for-tagtool/2232)

<div class="topic-metadata">

**Author:** [@zenitpol](https://www.tagtool.org/u/zenitpol)\
**Replies:** 4\
**Last updated:** [November 28, 2023, 3:41pm UTC](https://www.tagtool.org/t/a-good-setup-for-tagtool/2232 "2023-11-28T15:41:46Z")

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heyyy, I’m a vj and currently I’m working with live performances with Resolume, but I’m really into traditional drawing and would like to incorporate in my performances. im willing to install the tag tool but I don’t ha…

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