# Support **URL:** https://www.tagtool.org/c/support/5.md?page=3 [Latest](https://www.tagtool.org/latest.md) · [Categories](https://www.tagtool.org/categories.md) · [Tags](https://www.tagtool.org/tags.md) **Page:** 4 --- ## [Doesnt work I paid](https://www.tagtool.org/t/doesnt-work-i-paid/2052)
**Author:** [@d2jose](https://www.tagtool.org/u/d2jose)\ **Replies:** 3\ **Last updated:** [October 19, 2022, 12:57pm UTC](https://www.tagtool.org/t/doesnt-work-i-paid/2052 "2022-10-19T12:57:58Z")
I bought the app in the store but it doesn’t work on my ipad --- ## [Urgent Help for Tagtool to Resolume with a PC](https://www.tagtool.org/t/urgent-help-for-tagtool-to-resolume-with-a-pc/2045)
**Author:** [@projectedvisions](https://www.tagtool.org/u/projectedvisions)\ **Replies:** 2\ **Last updated:** [September 21, 2022, 9:14am UTC](https://www.tagtool.org/t/urgent-help-for-tagtool-to-resolume-with-a-pc/2045 "2022-09-21T09:14:01Z")
PC wizards, I’m trying to run tagtool through resolume on a pc via spout. I thought I could use airserver but it looks like airserver doesnt support spout output on windows. Does anyone have any advice on my next best op… --- ## [Importing a gif file?](https://www.tagtool.org/t/importing-a-gif-file/2040)
**Author:** [@georgerosu](https://www.tagtool.org/u/georgerosu)\ **Replies:** 1\ **Last updated:** [September 6, 2022, 7:18am UTC](https://www.tagtool.org/t/importing-a-gif-file/2040 "2022-09-06T07:18:56Z")
hi, is there a way to import an animated .gif file? --- ## [Projector suggestions, portable chargeable](https://www.tagtool.org/t/projector-suggestions-portable-chargeable/2007)
**Author:** [@Soundi](https://www.tagtool.org/u/Soundi)\ **Replies:** 2\ **Last updated:** [September 1, 2022, 1:06pm UTC](https://www.tagtool.org/t/projector-suggestions-portable-chargeable/2007 "2022-09-01T13:06:33Z")
Hello!! I am in sweden and are looking for updating my projectors, so what is the best projectors too buy and usr? I think of buying two, one that is strong and relayable and maybe it can be connected to a transportable… --- ## [iPad mini 4 issue](https://www.tagtool.org/t/ipad-mini-4-issue/2024)
**Author:** [@Tntav](https://www.tagtool.org/u/Tntav)\ **Replies:** 1\ **Last updated:** [August 27, 2022, 7:49am UTC](https://www.tagtool.org/t/ipad-mini-4-issue/2024 "2022-08-27T07:49:12Z")
iPad mini 4 and iPad Air 1 not opening the full application. Logo loop runs when opening app then it just sits on a blank screen. --- ## [Tagtool website broken?](https://www.tagtool.org/t/tagtool-website-broken/2032)
**Author:** [@Check12](https://www.tagtool.org/u/Check12)\ **Replies:** 1\ **Last updated:** [August 27, 2022, 7:44am UTC](https://www.tagtool.org/t/tagtool-website-broken/2032 "2022-08-27T07:44:51Z")
Hi all, I’m having trouble accessing the Tagtool website (Tagtool - the Visual Live Instrument | OMAi). I get the error Secure Connection Failed An error occurred during a connection to www.omai.at. SSL received a rec… --- ## [Vaciar Decks](https://www.tagtool.org/t/vaciar-decks/2035)
**Author:** [@DULCE](https://www.tagtool.org/u/DULCE)\ **Replies:** 2\ **Last updated:** [August 27, 2022, 6:06am UTC](https://www.tagtool.org/t/vaciar-decks/2035 "2022-08-27T06:06:31Z")
Hola, estoy empezando a utilizar Tagtool. No sé cómo eliminar las imágenes salvadas o guardadas en Decks. Ayuda! Gracias --- ## [Open Multiplayer Sessions - Limit](https://www.tagtool.org/t/open-multiplayer-sessions-limit/818)
**Author:** [@Clifford](https://www.tagtool.org/u/Clifford)\ **Replies:** 6\ **Last updated:** [July 19, 2022, 10:26am UTC](https://www.tagtool.org/t/open-multiplayer-sessions-limit/818 "2022-07-19T10:26:58Z")
Using the New Tagtool I attempted to create an open multiplayer session for six iPads, five worked fine but the 6th had an “error 4” and was not allowed to join until I had a player leave the session. I’m using a hodgepo… --- ## [Conect to a project](https://www.tagtool.org/t/conect-to-a-project/1999)
**Author:** [@DRUA](https://www.tagtool.org/u/DRUA)\ **Replies:** 2\ **Last updated:** [July 13, 2022, 12:08am UTC](https://www.tagtool.org/t/conect-to-a-project/1999 "2022-07-13T00:08:22Z")
anyonde could teach me how to conect tagtool to a projector? Is it usually connected via bluetooth directly to the projector? or via hdmi? REALLY LOST :frowning: Tnks yall --- ## [Tagtool Player / Fullscreen workaround](https://www.tagtool.org/t/tagtool-player-fullscreen-workaround/2004)
**Author:** [@miki](https://www.tagtool.org/u/miki)\ **Replies:** 3\ **Last updated:** [July 10, 2022, 2:58am UTC](https://www.tagtool.org/t/tagtool-player-fullscreen-workaround/2004 "2022-07-10T02:58:02Z")
Hi there, i have 2x iPadPro (2018) running TTPro on both. What is the easiest way to get the session in fullscreen for a projector? Do I need an additional iPad? MacMini? spare hardware: 1x ms surface 1x iPad4 Could… --- ## [App freezing when Duplicate function in use](https://www.tagtool.org/t/app-freezing-when-duplicate-function-in-use/1992)
**Author:** [@DanilG](https://www.tagtool.org/u/DanilG)\ **Replies:** 3\ **Last updated:** [June 22, 2022, 1:43pm UTC](https://www.tagtool.org/t/app-freezing-when-duplicate-function-in-use/1992 "2022-06-22T13:43:28Z")
Hi, I’m making some tests for the upcoming show and after the last updating my iPad, have experienced some strange freezing of app, when the Duplicate function used. If there’s one image it freezes for about half a min… --- ## [PNG transparency bug?](https://www.tagtool.org/t/png-transparency-bug/1682)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 6\ **Last updated:** [June 11, 2022, 4:38am UTC](https://www.tagtool.org/t/png-transparency-bug/1682 "2022-06-11T04:38:41Z")
Hi all…so recently im working on a project that in some way pays homage to terry gilliam, so we are using a lot of png with transparency, and so far so good, i’ve done it in the past…but recently with the latest version … --- ## [iOS 14 - Issue with USB-C Models & external display](https://www.tagtool.org/t/ios-14-issue-with-usb-c-models-external-display/1702)
**Author:** [@iink](https://www.tagtool.org/u/iink)\ **Replies:** 25\ **Last updated:** [May 11, 2022, 7:30am UTC](https://www.tagtool.org/t/ios-14-issue-with-usb-c-models-external-display/1702 "2022-05-11T07:30:40Z")
Hello all, The new iOS 14 was released yesterday and we have seen issues with the new USB-C models and the external display connection. The external display works for a couple of minutes, but after some time the iPad fr… --- ## [Weird bug with a tag](https://www.tagtool.org/t/weird-bug-with-a-tag/1937)
**Author:** [@Barce](https://www.tagtool.org/u/Barce)\ **Replies:** 3\ **Last updated:** [May 11, 2022, 2:48am UTC](https://www.tagtool.org/t/weird-bug-with-a-tag/1937 "2022-05-11T02:48:57Z")
Hello! I have a problem in the beta version. tagtool stops working when I selected one particular tag of my deck. I tried another option moving this tag in a different deck, but the same thing happens.What dou you think?… --- ## [Brush size doesn't work](https://www.tagtool.org/t/brush-size-doesnt-work/1957)
**Author:** [@JSArt](https://www.tagtool.org/u/JSArt)\ **Replies:** 2\ **Last updated:** [May 7, 2022, 11:58am UTC](https://www.tagtool.org/t/brush-size-doesnt-work/1957 "2022-05-07T11:58:05Z")
Hello everyone, new member here. I’ve used tagtool on and off, and recently started using it again. Somehow now I can’t change the brush size. I must forget something simple, but what is it? Using one finger, drag over t… --- ## [Conect ipad to projector](https://www.tagtool.org/t/conect-ipad-to-projector/1969)
**Author:** [@juliakatz](https://www.tagtool.org/u/juliakatz)\ **Replies:** 1\ **Last updated:** [May 4, 2022, 11:59am UTC](https://www.tagtool.org/t/conect-ipad-to-projector/1969 "2022-05-04T11:59:08Z")
Hi, i cant conect tagtool on the ipad with the projector. Is it posible to use the chromecast to do it? Thanks --- ## [Tablet, Android funciona o Tagtool?](https://www.tagtool.org/t/tablet-android-funciona-o-tagtool/1964)
**Author:** [@maxmu](https://www.tagtool.org/u/maxmu)\ **Replies:** 1\ **Last updated:** [May 2, 2022, 9:25am UTC](https://www.tagtool.org/t/tablet-android-funciona-o-tagtool/1964 "2022-05-02T09:25:03Z")
Já funciona para Android? Tablet ou Windwos? Estou adquirindo equipamentos para utilizar esse recurso. --- ## [Beta not working on older ipad air](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925)
**Author:** [@Arculutron](https://www.tagtool.org/u/Arculutron)\ **Replies:** 8\ **Last updated:** [May 2, 2022, 9:22am UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925 "2022-05-02T09:22:33Z")
Hi Firstly I really love tagtool! I have an older iPad air and a new iPad Pro. Tagtool was crashing a lot on the iPad Pro so I installed the beta version which is working much better. However the beta wouldn’t network … --- ## [Why the old version didn't work anymore](https://www.tagtool.org/t/why-the-old-version-didnt-work-anymore/1959)
**Author:** [@Lumifest](https://www.tagtool.org/u/Lumifest)\ **Replies:** 1\ **Last updated:** [May 2, 2022, 9:17am UTC](https://www.tagtool.org/t/why-the-old-version-didnt-work-anymore/1959 "2022-05-02T09:17:30Z")
Hello Tagtooler! I installed the pro version of Tagtool 2-3 years ago…why do my Ipad screens remain black after opening the application? Nothing is happening anymore. The logo appears at the beginning, then disappears an… --- ## [Tagtool 1.4.0 - available now!](https://www.tagtool.org/t/tagtool-1-4-0-available-now/1920)
**Author:** [@maki](https://www.tagtool.org/u/maki)\ **Replies:** 11\ **Last updated:** [March 28, 2022, 2:10pm UTC](https://www.tagtool.org/t/tagtool-1-4-0-available-now/1920 "2022-03-28T14:10:44Z")
Hello, we have just published an updated version of Tagtool on the App Store! Tagtool 1.4.0 has the following improvements: Online multiplayer feature (beta) - allows joining Tagtool sessions over the internet Stabil… --- ## [Import Pic Issue](https://www.tagtool.org/t/import-pic-issue/1935)
**Author:** [@NJB](https://www.tagtool.org/u/NJB)\ **Replies:** 1\ **Last updated:** [February 23, 2022, 10:00am UTC](https://www.tagtool.org/t/import-pic-issue/1935 "2022-02-23T10:00:11Z")
Hi There, I want to import a pic from device camera roll to use as a backdrop…having issues doing this - any suggestions please? Is this even a thing? Thanks for your help --- ## [Urgent! Network ipad+macbook tagtool player](https://www.tagtool.org/t/urgent-network-ipad-macbook-tagtool-player/1409)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 7\ **Last updated:** [February 4, 2022, 6:43pm UTC](https://www.tagtool.org/t/urgent-network-ipad-macbook-tagtool-player/1409 "2022-02-04T18:43:25Z")
Hi fellas, im going to do a gig this weekend for a live concert and i started using my macbook with tagtool player so that i dont have to be on stage with the ipad connected directly to the projector, main reason being t… --- ## [Regarding installation](https://www.tagtool.org/t/regarding-installation/1912)
**Author:** [@emusictown](https://www.tagtool.org/u/emusictown)\ **Replies:** 0\ **Last updated:** [January 10, 2022, 9:15am UTC](https://www.tagtool.org/t/regarding-installation/1912 "2022-01-10T09:15:04Z")
Are there any documents or videos related to system installation? --- ## [Question of add drawing layers from one ipad into another ipad](https://www.tagtool.org/t/question-of-add-drawing-layers-from-one-ipad-into-another-ipad/1906)
**Author:** [@hsinmei](https://www.tagtool.org/u/hsinmei)\ **Replies:** 3\ **Last updated:** [January 14, 2022, 11:42am UTC](https://www.tagtool.org/t/question-of-add-drawing-layers-from-one-ipad-into-another-ipad/1906 "2022-01-14T11:42:47Z")
Dear Tagtoolers, I have some problems of add the save layers from one Ipad into another Ipad. I have been trying to create a new session from the first Ipad and join a session from another Ipad, and also link with the … --- ## [Record animation function bug?](https://www.tagtool.org/t/record-animation-function-bug/1861)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 2\ **Last updated:** [September 27, 2021, 1:31pm UTC](https://www.tagtool.org/t/record-animation-function-bug/1861 "2021-09-27T13:31:14Z")
When I try to record a movement, the layer/image either freezes, only jiggles back and forth, or somehow records a double movement, 1 the movement I was attempting, and 2 the jiggly movement. I’m using an iPad Pro 4th ge… --- ## [Make line grow?](https://www.tagtool.org/t/make-line-grow/1896)
**Author:** [@Depthrecordings](https://www.tagtool.org/u/Depthrecordings)\ **Replies:** 2\ **Last updated:** [December 21, 2021, 5:01pm UTC](https://www.tagtool.org/t/make-line-grow/1896 "2021-12-21T17:01:28Z")
Sorry I looked everywhere. Is there a way to animate a stroke or make a line grow in animation? --- ## [Cannot connect to wireless projector](https://www.tagtool.org/t/cannot-connect-to-wireless-projector/1897)
**Author:** [@Depthrecordings](https://www.tagtool.org/u/Depthrecordings)\ **Replies:** 2\ **Last updated:** [December 21, 2021, 5:00pm UTC](https://www.tagtool.org/t/cannot-connect-to-wireless-projector/1897 "2021-12-21T17:00:52Z")
I keep getting error: connection to IP failed. I’ve checked 100000000 times and I have the correct IP and it still won’t connect. It will not connect via the network or direct to projector. Please help --- ## [Newby question](https://www.tagtool.org/t/newby-question/1885)
**Author:** [@marioncatlin](https://www.tagtool.org/u/marioncatlin)\ **Replies:** 2\ **Last updated:** [November 22, 2021, 2:29pm UTC](https://www.tagtool.org/t/newby-question/1885 "2021-11-22T14:29:05Z")
Hi. I am just getting started with Tagtool and have watched all the tutorials i can find but i cant work out how to project the image and hide the controls on the big screen, so that I can still see them on my Ipad but t… --- ## [Issues with the tagtool player](https://www.tagtool.org/t/issues-with-the-tagtool-player/1876)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 0\ **Last updated:** [November 6, 2021, 7:05pm UTC](https://www.tagtool.org/t/issues-with-the-tagtool-player/1876 "2021-11-06T19:05:37Z")
Hi tagtool lovers, can i get a discord invite so i can search for an updated version of the tagtool player for mac? Im going to have an event next monday and just realized my player is not up to date! Please its urgent, … --- ## [Projecting onto live performers (musicians, dancers etc)](https://www.tagtool.org/t/projecting-onto-live-performers-musicians-dancers-etc/1875)
**Author:** [@Karen](https://www.tagtool.org/u/Karen)\ **Replies:** 0\ **Last updated:** [October 28, 2021, 1:33pm UTC](https://www.tagtool.org/t/projecting-onto-live-performers-musicians-dancers-etc/1875 "2021-10-28T13:33:30Z")
Dear Tagtool community: I’m planning to do some live projection with a music group in late November and will either project behind them with a ceiling mounted projector tilted down or onto them directly and then onto th… [Previous page](https://www.tagtool.org/c/support/5.md?page=2) [Next page](https://www.tagtool.org/c/support/5.md?page=4)