# Support **URL:** https://www.tagtool.org/c/support/5.md?page=7 [Latest](https://www.tagtool.org/latest.md) · [Categories](https://www.tagtool.org/categories.md) · [Tags](https://www.tagtool.org/tags.md) **Page:** 8 --- ## [Please help!](https://www.tagtool.org/t/please-help/1168)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 2\ **Last updated:** [October 19, 2018, 7:12pm UTC](https://www.tagtool.org/t/please-help/1168 "2018-10-19T19:12:34Z")
Hi all, need to understand 2 little things asap…i dont know if possible but from watching some videos of other artists work it seems doable. Here goes: i have seen videos where the background changes color or at least g… --- ## [Updates?](https://www.tagtool.org/t/updates/1103)
**Author:** [@wanderingnoah](https://www.tagtool.org/u/wanderingnoah)\ **Replies:** 1\ **Last updated:** [October 2, 2018, 11:25am UTC](https://www.tagtool.org/t/updates/1103 "2018-10-02T11:25:41Z")
Just wandering if there will be any updates soon ? Thanks Keep up the great work --- ## [How to connect tagtool to 2 projectors?](https://www.tagtool.org/t/how-to-connect-tagtool-to-2-projectors/1133)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 1\ **Last updated:** [October 6, 2018, 2:46pm UTC](https://www.tagtool.org/t/how-to-connect-tagtool-to-2-projectors/1133 "2018-10-06T14:46:18Z")
Hi all, please help! I have a show next week and they just told me that the wall will have 2 projectors, and need to know if i van only have the same screen duplicated or is that a way of having them both as 1 extended … --- ## [Keeps crashing after connected to a projector](https://www.tagtool.org/t/keeps-crashing-after-connected-to-a-projector/1007)
**Author:** [@Spaceball](https://www.tagtool.org/u/Spaceball)\ **Replies:** 13\ **Last updated:** [October 2, 2018, 11:42am UTC](https://www.tagtool.org/t/keeps-crashing-after-connected-to-a-projector/1007 "2018-10-02T11:42:44Z")
Hi, I am desperate. I bought bright new iPad 2017, iOS 11.4.1, TagTool pro, projector. I have a gig this friday, but TagTool keeps crashing while I connect the projector. I have been trying suggested method - open TagToo… --- ## [In app purchase using mdm](https://www.tagtool.org/t/in-app-purchase-using-mdm/1125)
**Author:** [@Sdespr](https://www.tagtool.org/u/Sdespr)\ **Replies:** 2\ **Last updated:** [October 2, 2018, 10:27am UTC](https://www.tagtool.org/t/in-app-purchase-using-mdm/1125 "2018-10-02T10:27:03Z")
Hi, we have deployed 6 IPads (through MDM and Configurator), with each a basic version of TagTool, but we are now ready to purchase the full version (TagToolPro) for each IPad. We can purchase Apps directly in the App st… --- ## [Problems with "my deck"](https://www.tagtool.org/t/problems-with-my-deck/1095)
**Author:** [@zunka](https://www.tagtool.org/u/zunka)\ **Replies:** 3\ **Last updated:** [September 22, 2018, 10:08am UTC](https://www.tagtool.org/t/problems-with-my-deck/1095 "2018-09-22T10:08:27Z")
hi, i’ m using tagtool pro with ipad2017, ios 10.3.3. and i’m preparing a theatre-peace for children in the theatre in hildesheim ( germany). using a optoma WU615 beamer with a 16:10 screen. i’m saving a lot of pictures … --- ## [Importing picture while plugged into projector](https://www.tagtool.org/t/importing-picture-while-plugged-into-projector/1060)
**Author:** [@wanderingnoah](https://www.tagtool.org/u/wanderingnoah)\ **Replies:** 2\ **Last updated:** [September 11, 2018, 4:59am UTC](https://www.tagtool.org/t/importing-picture-while-plugged-into-projector/1060 "2018-09-11T04:59:07Z")
When I was plugged into the projector I wanted to import a picture. The pop-up screen to select the photo appears in the projected portion and I am unable to cancel it so I had to unplug the projector. Lost my work. I… --- ## [Tagtool input into Madmapper](https://www.tagtool.org/t/tagtool-input-into-madmapper/1078)
**Author:** [@Sdespr](https://www.tagtool.org/u/Sdespr)\ **Replies:** 0\ **Last updated:** [September 6, 2018, 9:38pm UTC](https://www.tagtool.org/t/tagtool-input-into-madmapper/1078 "2018-09-06T21:38:25Z")
Hi all, noob here. Have been playing around with Tagtool and trying to figure out a way to live input Tagtool into MadMapper. I’m currently using a free Airserver demo and I also have Syphoner visible in MadMapper but j… --- ## [Upgrading to TAGTOOL PRO not possible on iPad (6th generation), ios11.4.1](https://www.tagtool.org/t/upgrading-to-tagtool-pro-not-possible-on-ipad-6th-generation-ios11-4-1/1072)
**Author:** [@marquski](https://www.tagtool.org/u/marquski)\ **Replies:** 2\ **Last updated:** [September 6, 2018, 6:42am UTC](https://www.tagtool.org/t/upgrading-to-tagtool-pro-not-possible-on-ipad-6th-generation-ios11-4-1/1072 "2018-09-06T06:42:31Z")
HI,… i am trying to upgrade to tagtool Pro, but I keep getting an message that transaction could not be completed… (UNKNOWN ERROR)! Other apps could be purchased and installed. It’s a new IPAD (6th generation) running I… --- ## [Import pics coming up blank / purple square?](https://www.tagtool.org/t/import-pics-coming-up-blank-purple-square/1064)
**Author:** [@nlut310](https://www.tagtool.org/u/nlut310)\ **Replies:** 1\ **Last updated:** [September 4, 2018, 1:36pm UTC](https://www.tagtool.org/t/import-pics-coming-up-blank-purple-square/1064 "2018-09-04T13:36:57Z")
I am trying to import pics from my library (they are all transparent png files). Some of them show up completely fine, while others don’t load at all and just import as a purple square… Thanks! --- ## [Erase a part of photo](https://www.tagtool.org/t/erase-a-part-of-photo/980)
**Author:** [@Oraruven](https://www.tagtool.org/u/Oraruven)\ **Replies:** 3\ **Last updated:** [July 23, 2018, 3:55am UTC](https://www.tagtool.org/t/erase-a-part-of-photo/980 "2018-07-23T03:55:10Z")
How can i erase just a part of an imported or taken photo by camera? E.x. Or maybe select a part? I took a photo of a child and I want to erase the background and have only the child figure. Possible --- ## [REWIND Fuc. \[Ask\] For Basic & Pro version?](https://www.tagtool.org/t/rewind-fuc-ask-for-basic-pro-version/994)
**Author:** [@RabbitNoise](https://www.tagtool.org/u/RabbitNoise)\ **Replies:** 1\ **Last updated:** [July 21, 2018, 9:13pm UTC](https://www.tagtool.org/t/rewind-fuc-ask-for-basic-pro-version/994 "2018-07-21T21:13:49Z")
IS it possible to Rec. animation for REWIND ? AND REWIND limit ? is it possible to Flatten REWIND history in case don’t need tagtool to record it anymore or just need to add and edit more detail in that individual layer… --- ## [Syncing opacity on and off between 2 elements](https://www.tagtool.org/t/syncing-opacity-on-and-off-between-2-elements/978)
**Author:** [@ImageArt](https://www.tagtool.org/u/ImageArt)\ **Replies:** 3\ **Last updated:** [July 9, 2018, 8:55pm UTC](https://www.tagtool.org/t/syncing-opacity-on-and-off-between-2-elements/978 "2018-07-09T20:55:44Z")
I have the body of an animal and then two separate heads, one turned to the front and one turned to the side. I cannot get it to sync so that one is visible when the other is not. Trying to get exactly the same speed see… --- ## [Purple tinted layers in Animation mode](https://www.tagtool.org/t/purple-tinted-layers-in-animation-mode/950)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 2\ **Last updated:** [June 21, 2018, 1:01pm UTC](https://www.tagtool.org/t/purple-tinted-layers-in-animation-mode/950 "2018-06-21T13:01:54Z")
Hello! When I’m working fast with lots of layers, grouping them and separating them, sometimes a group,of layers will appear to have a purple outline, instead of the yellow outline, and the purple outlined layer will no… --- ## [IPAD PRO+SYPHON in MAC via lightning?](https://www.tagtool.org/t/ipad-pro-syphon-in-mac-via-lightning/934)
**Author:** [@Alvaro](https://www.tagtool.org/u/Alvaro)\ **Replies:** 1\ **Last updated:** [June 12, 2018, 8:51pm UTC](https://www.tagtool.org/t/ipad-pro-syphon-in-mac-via-lightning/934 "2018-06-12T20:51:45Z")
Hi there, I´m using an Ipad Pro with Tagtool and tried Airserver to mirror it to Modul8 via Syphon. It works perfectly but depends too much on the Wi-fi so every time I synchronize both it gets a horrible delay. I know t… --- ## [Microsoft](https://www.tagtool.org/t/microsoft/896)
**Author:** [@TatianaEscallon](https://www.tagtool.org/u/TatianaEscallon)\ **Replies:** 1\ **Last updated:** [June 7, 2018, 7:11am UTC](https://www.tagtool.org/t/microsoft/896 "2018-06-07T07:11:07Z")
Can I use tagtool on Surface pro? Where can I download it? --- ## [New to tagtool...few questions and one sugestion](https://www.tagtool.org/t/new-to-tagtool-few-questions-and-one-sugestion/899)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 1\ **Last updated:** [May 29, 2018, 3:15am UTC](https://www.tagtool.org/t/new-to-tagtool-few-questions-and-one-sugestion/899 "2018-05-29T03:15:24Z")
Hi all, i am a freelance illustrator, been ilustrating live during concerts of a well known portuguese singer ( where i illustrate each song using my macbook, wacom tablet, adobe illustrator and a projector/LED screen ) … --- ## [Conect to projector](https://www.tagtool.org/t/conect-to-projector/885)
**Author:** [@Trevoserial](https://www.tagtool.org/u/Trevoserial)\ **Replies:** 1\ **Last updated:** [May 23, 2018, 2:34pm UTC](https://www.tagtool.org/t/conect-to-projector/885 "2018-05-23T14:34:53Z")
How to conect to the projector? When I conect to de projetor the Hdmi cable the program close and I lose the animation. --- ## [Tag tool guide](https://www.tagtool.org/t/tag-tool-guide/862)
**Author:** [@Ppires](https://www.tagtool.org/u/Ppires)\ **Replies:** 6\ **Last updated:** [May 16, 2018, 10:22am UTC](https://www.tagtool.org/t/tag-tool-guide/862 "2018-05-16T10:22:50Z")
Hello, I had an issue trying to erase some parts of an already drawn layer, I’ve tried the select tool for selecting the layer I wanted, then tried to erase some parts of it, but the eraser tool didn’t work on that layer… --- ## [Tagtool for Galaxy Tab](https://www.tagtool.org/t/tagtool-for-galaxy-tab/869)
**Author:** [@achilesluciano](https://www.tagtool.org/u/achilesluciano)\ **Replies:** 0\ **Last updated:** [May 15, 2018, 1:40pm UTC](https://www.tagtool.org/t/tagtool-for-galaxy-tab/869 "2018-05-15T13:40:19Z")
HI verybody ! Is there a tagtool for galaxy tab or Android? Thanks. --- ## [When a Session breaks down, what to do?](https://www.tagtool.org/t/when-a-session-breaks-down-what-to-do/852)
**Author:** [@Clifford](https://www.tagtool.org/u/Clifford)\ **Replies:** 1\ **Last updated:** [May 5, 2018, 3:34pm UTC](https://www.tagtool.org/t/when-a-session-breaks-down-what-to-do/852 "2018-05-05T15:34:12Z")
Using three iPads, one iPad Air running 11.3 that created the Session and two iPad 4s running 10.3.3 everything was going great until the Session Leader iPad Air ran out of battery and shut down on us. We left the Sessi… --- ## [New Tagtool - Problem importing photos on ipad pro](https://www.tagtool.org/t/new-tagtool-problem-importing-photos-on-ipad-pro/475)
**Author:** [@Projector\_Bike](https://www.tagtool.org/u/Projector_Bike)\ **Replies:** 3\ **Last updated:** [May 2, 2018, 10:59am UTC](https://www.tagtool.org/t/new-tagtool-problem-importing-photos-on-ipad-pro/475 "2018-05-02T10:59:39Z")
hey crew, lee from Projector Bike in melbourne here. Love the new tagtool…have a few issues / questions: When importing photos on ipad pro and connected to an external display, the photo panel appears on the external … --- ## [Tagtool crashing with projector](https://www.tagtool.org/t/tagtool-crashing-with-projector/699)
**Author:** [@Pachiclon](https://www.tagtool.org/u/Pachiclon)\ **Replies:** 9\ **Last updated:** [April 24, 2018, 10:39am UTC](https://www.tagtool.org/t/tagtool-crashing-with-projector/699 "2018-04-24T10:39:42Z")
Tagtool is crashing every time I try to connect to the projector. It’s not the cable I still watch movies with iPad and projector. --- ## [Export video](https://www.tagtool.org/t/export-video/826)
**Author:** [@Rangel](https://www.tagtool.org/u/Rangel)\ **Replies:** 1\ **Last updated:** [April 23, 2018, 9:56am UTC](https://www.tagtool.org/t/export-video/826 "2018-04-23T09:56:17Z")
Hello Can I export a video from my iPad Pro after when I do some work on it? --- ## [4 Channel HDMI Video Mixer Switcher DIY](https://www.tagtool.org/t/4-channel-hdmi-video-mixer-switcher-diy/239)
**Author:** [@mkochsch](https://www.tagtool.org/u/mkochsch)\ **Replies:** 6\ **Last updated:** [January 25, 2018, 3:49pm UTC](https://www.tagtool.org/t/4-channel-hdmi-video-mixer-switcher-diy/239 "2018-01-25T15:49:58Z")
Looking for a 4 HDMI in and 1 out mixer solution (that doesn't cost $$$$). Could be software based. Anyone have a diy solution? Would like to be able to mix and switch two teams of tagtoolers on one feed. --- ## [The New Tagtool - Tutorials](https://www.tagtool.org/t/the-new-tagtool-tutorials/608)
**Author:** [@Gnu](https://www.tagtool.org/u/Gnu)\ **Replies:** 3\ **Last updated:** [February 27, 2018, 7:42pm UTC](https://www.tagtool.org/t/the-new-tagtool-tutorials/608 "2018-02-27T19:42:56Z")
Hi Tagtoolers, Here two tutorials about the basic and pro version of The New Tagtool. Hope it helps to get started or to find new features. Feedback welcome! --- ## [Save our work](https://www.tagtool.org/t/save-our-work/734)
**Author:** [@Pascale](https://www.tagtool.org/u/Pascale)\ **Replies:** 0\ **Last updated:** [February 26, 2018, 12:14pm UTC](https://www.tagtool.org/t/save-our-work/734 "2018-02-26T12:14:39Z")
Hi, how do i save the job done on tagtool. I can put in the right column but if I want to save outside tagtool, is this possible? I had a bug with the tagtool screen and I had to remove the application and put it back a… --- ## [Ios 11.2.1](https://www.tagtool.org/t/ios-11-2-1/637)
**Author:** [@vector](https://www.tagtool.org/u/vector)\ **Replies:** 8\ **Last updated:** [February 22, 2018, 10:10am UTC](https://www.tagtool.org/t/ios-11-2-1/637 "2018-02-22T10:10:26Z")
Update the new version of iOS. I have problems when connected to the projector.He tried to open the application but if he closes. --- ## [iOS 11.3 - Public Beta (External display works again)](https://www.tagtool.org/t/ios-11-3-public-beta-external-display-works-again/702)
**Author:** [@iink](https://www.tagtool.org/u/iink)\ **Replies:** 1\ **Last updated:** [February 14, 2018, 12:15pm UTC](https://www.tagtool.org/t/ios-11-3-public-beta-external-display-works-again/702 "2018-02-14T12:15:26Z")
Recently Apple launched the public beta of iOS 11.3 and we have downloaded and tested it on an iPad Pro and Air 2 device. So far the external display is working again! Issues are still appearing when disconnecting the A… --- ## [If no one has any objections - i will start a tutorial show!](https://www.tagtool.org/t/if-no-one-has-any-objections-i-will-start-a-tutorial-show/593)
**Author:** [@toddfadel](https://www.tagtool.org/u/toddfadel)\ **Replies:** 8\ **Last updated:** [December 18, 2017, 5:13pm UTC](https://www.tagtool.org/t/if-no-one-has-any-objections-i-will-start-a-tutorial-show/593 "2017-12-18T17:13:29Z")
Starting next Saturday, I will start a weekly Tagtool show and embed the link in this thread. It will be live at 1900 GMT. I will use a chat window so that folks can ask specific questions about features. Also, it may… [Previous page](https://www.tagtool.org/c/support/5.md?page=6) [Next page](https://www.tagtool.org/c/support/5.md?page=8)