# Beta not working on older ipad air
**URL:** https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925
**Category:** Support
**Tags:** troubleshooting, setup-guide, networking, ipad
**Created:** [February 5, 2022, 8:59pm UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925 "2022-02-05T20:59:31Z")
**Posts on this page:** 9
**Page:** 1
### Author:  [@Arculutron](https://www.tagtool.org/u/Arculutron)
#### Post date: [February 5, 2022, 8:59pm UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/1 "2022-02-05T20:59:31Z")
Hi
Firstly I really love tagtool!
I have an older iPad air and a new iPad Pro. Tagtool was crashing a lot on the iPad Pro so I installed the beta version which is working much better. However the beta wouldn’t network with the non-beta version on my old iPad air so I changed to the beta version on the iPad air !. The app will no longer open on the iPad air. I have tried uninstalling the beta app and reinstalling the old version but it still won’t load. Any ideas??
Thanks
Charlotte
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### Author:  [@iink](https://www.tagtool.org/u/iink)
#### Post date: [February 7, 2022, 3:04pm UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/2 "2022-02-07T15:04:27Z")
hello,
Can you tell us your iPad Air Model and specs.
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### Author:  [@Arculutron](https://www.tagtool.org/u/Arculutron)
#### Post date: [February 18, 2022, 4:00pm UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/3 "2022-02-18T16:00:08Z")
I am using an iPad air 2. model number A1566
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### Author:  [@mverzola](https://www.tagtool.org/u/mverzola)
#### Post date: [February 25, 2022, 5:21am UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/4 "2022-02-25T05:21:41Z")
Just want to piggyback on this. I tried joining a session hosted on my iPad Pro running the beta with my old iPad Air but it gave me the “server different version” error. So I installed the app store version on my Pro and updated Tagtool to the latest App store version on my Air. Tagtool is now just a black screen on my Air, even after reinstalling tagtool and restarting the Air. It’s model number MD789LL/A running iOS 12.5.5. Thanks!
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### Author:  [@Arculutron](https://www.tagtool.org/u/Arculutron)
#### Post date: [February 25, 2022, 7:58am UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/5 "2022-02-25T07:58:09Z")
Yes that’s pretty much what has happened on my air.
I have uninstalled and re installed the non-beta version onto the Air several times but it just loads the black screen.
The Air was working fine until I installed the beta version
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### Author:  [@toddfadel](https://www.tagtool.org/u/toddfadel)
#### Post date: [March 16, 2022, 8:02pm UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/6 "2022-03-16T20:02:51Z")
I’ve updated to the newest App store on multiple devices (MNV62LL/A running 13.3.1, MNV62LL/A running 13.7, ME280LL/A running 11.3.1, ME280LL/A running 12.5.5, ME277LL/A runnin 12.5.4) and they are also loading the black screen after the logo shows. It never loads the main screen. I hope the bug gets squashed.
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### Author:  [@Lara](https://www.tagtool.org/u/Lara)
#### Post date: [April 23, 2022, 1:20am UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/7 "2022-04-23T01:20:45Z")
My old iPad 2 air has the same problem, open the app it’s a black screen. Can you please help us?
MGL12LL/A That’s the model.
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### Author:  [@Lumifest](https://www.tagtool.org/u/Lumifest)
#### Post date: [April 24, 2022, 5:15pm UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/8 "2022-04-24T17:15:49Z")
Same for me…a logo then black pitch all over the screen.
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### Author:  [@Gnu](https://www.tagtool.org/u/Gnu)
#### Post date: [May 2, 2022, 9:22am UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925/9 "2022-05-02T09:22:33Z")
Hello all,
Sorry for the inconveniences and the late reply! We are aware of this problem with the new version on older iPads and onto it. Hope to have news on that soon.
All best,
Josef