# Doesnt work I paid

**URL:** https://www.tagtool.org/t/doesnt-work-i-paid/2052
**Category:** Support
**Tags:** ipad
**Created:** [September 28, 2022, 5:19pm UTC](https://www.tagtool.org/t/doesnt-work-i-paid/2052 "2022-09-28T17:19:15Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![d2jose](https://cdn.tagtool.org/letter_avatar_proxy/v4/letter/d/dbc845/32.png) [@d2jose](https://www.tagtool.org/u/d2jose)
#### Post date: [September 28, 2022, 5:19pm UTC](https://www.tagtool.org/t/doesnt-work-i-paid/2052/1 "2022-09-28T17:19:15Z")

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I bought the app in the store but it doesn’t work on my ipad

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### Author: ![Gnu](https://cdn.tagtool.org/user_avatar/www.tagtool.org/gnu/32/74_2.png) [@Gnu](https://www.tagtool.org/u/Gnu)
#### Post date: [October 6, 2022, 7:08am UTC](https://www.tagtool.org/t/doesnt-work-i-paid/2052/2 "2022-10-06T07:08:54Z")

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Hi d2jose, that definitely shouldn’t be!

What is happening? Is it crashing or not even starting?

Can you tell me what iPad model you use and what iOS version it is running?

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### Author: ![d2jose](https://cdn.tagtool.org/letter_avatar_proxy/v4/letter/d/dbc845/32.png) [@d2jose](https://www.tagtool.org/u/d2jose)
#### Post date: [October 10, 2022, 9:06pm UTC](https://www.tagtool.org/t/doesnt-work-i-paid/2052/3 "2022-10-10T21:06:33Z")

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Hi ; I use iPad Air 2 version v15.6.1

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### Author: ![Gnu](https://cdn.tagtool.org/user_avatar/www.tagtool.org/gnu/32/74_2.png) [@Gnu](https://www.tagtool.org/u/Gnu)
#### Post date: [October 19, 2022, 12:57pm UTC](https://www.tagtool.org/t/doesnt-work-i-paid/2052/4 "2022-10-19T12:57:58Z")

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Alright, we finally identified the problem and fixed it. Some more testing and we aim to release an update in the coming weeks. Thanks for your patience!