# Help! Tagtool Screenshots turned from transparent png to jpg

**URL:** https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572
**Category:** Support
**Tags:** ipad
**Created:** [November 14, 2019, 4:33pm UTC](https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572 "2019-11-14T16:33:39Z")
**Posts on this page:** 5
**Page:** 1

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### Author: ![projectedvisions](https://cdn.tagtool.org/user_avatar/www.tagtool.org/projectedvisions/32/538_2.png) [@projectedvisions](https://www.tagtool.org/u/projectedvisions)
#### Post date: [November 14, 2019, 4:33pm UTC](https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572/1 "2019-11-14T16:33:39Z")

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Not sure how it happened exactly but all the tagtool screenshots transparent png’s I have saved on my ipad automatically changed to jpg with a white background! Has anyone had this happen before?  
Any known way to revert them back to their original state?

I haven’t found anything else while searching for what could have caused this and I thought maybe someone here might have come across something similar.  
Any advice would be much appreciated!

Note: I’ve already tried shutting down my ipad and restarting. Also doesn’t seem to be an issue with tagtool as I can still save out new transparent png’s just fine.

Thanks,  
RPG

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### Author: ![iink](https://cdn.tagtool.org/user_avatar/www.tagtool.org/iink/32/133_2.png) [@iink](https://www.tagtool.org/u/iink)
#### Post date: [November 15, 2019, 12:24am UTC](https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572/2 "2019-11-15T00:24:02Z")

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I noticed that with PNG via the cloud. Multiple iPads with same account - first iPad saves PNG into cameraroll - image get´s synched but only with white BG on other devices.

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### Author: ![projectedvisions](https://cdn.tagtool.org/user_avatar/www.tagtool.org/projectedvisions/32/538_2.png) [@projectedvisions](https://www.tagtool.org/u/projectedvisions)
#### Post date: [November 15, 2019, 2:56am UTC](https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572/3 "2019-11-15T02:56:43Z")

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Hey Thanks @iink  
icloud seems to be the culprit, I don’t have multiple ipads with same account, but I noticed I did have icloud sharing on my ipad. In the icloud settings on my device it mentions it automatically replaces larger files with smaller ones, ie jpg. Which is what must have happened. Just wanted to explain the fix should that happen to anyone else. You can download the original files through icloud.

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### Author: ![Clifford](https://cdn.tagtool.org/user_avatar/www.tagtool.org/clifford/32/597_2.png) [@Clifford](https://www.tagtool.org/u/Clifford)
#### Post date: [November 19, 2019, 5:28pm UTC](https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572/4 "2019-11-19T17:28:03Z")

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I can only get transparent PNGs to work by uploading the transparent pngs to my Dropbox account, then I download them from my Dropbox and save to “Photos”, then I bring them into Tagtool. This seems to keep them transparent, I do not know why, but it has worked for me in the past.

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### Author: ![OffLeashArea](https://cdn.tagtool.org/user_avatar/www.tagtool.org/offleasharea/32/332_2.png) [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)
#### Post date: [November 13, 2020, 4:43pm UTC](https://www.tagtool.org/t/help-tagtool-screenshots-turned-from-transparent-png-to-jpg/1572/5 "2020-11-13T16:43:40Z")

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I’m finding that the easiest for me is to just email myself the PNGs, open the email on my iPad, and then save them into Photos, where I access them in Recents from Tagtool. It’s confusing how/where to then move/copy them from Recents into another folder, as they often turn into JPGs.