# Problems with layers in beta version

**URL:** https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716
**Category:** Support
**Tags:** troubleshooting
**Created:** [November 4, 2020, 12:40am UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716 "2020-11-04T00:40:46Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![Barce](https://cdn.tagtool.org/letter_avatar_proxy/v4/letter/b/f08c70/32.png) [@Barce](https://www.tagtool.org/u/Barce)
#### Post date: [November 4, 2020, 12:40am UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716/1 "2020-11-04T00:40:46Z")

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Hi! I´m having problems when I try to select layers in beta version (that´s we used for Ars Electrónica). Someone knows what can be the problem? thank´s!

 ![WhatsApp Image 2020-11-03 at 21.28.40](https://cdn.tagtool.org/uploads/default/original/1X/215afb0050b554bc3fc1597cc1d1f302b28dbd24.jpeg)

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### Author: ![iink](https://cdn.tagtool.org/user_avatar/www.tagtool.org/iink/32/133_2.png) [@iink](https://www.tagtool.org/u/iink)
#### Post date: [November 4, 2020, 8:46am UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716/2 "2020-11-04T08:46:24Z")

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Hey,

We had this issue with 2 other deckitems from this session at ARS Electronica. If you send me the deckitem we can try to fix it.

Mat

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### Author: ![Barce](https://cdn.tagtool.org/letter_avatar_proxy/v4/letter/b/f08c70/32.png) [@Barce](https://www.tagtool.org/u/Barce)
#### Post date: [November 4, 2020, 9:42pm UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716/3 "2020-11-04T21:42:22Z")

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Hi! thanks! Sure, but, how can I send you the deckitem? where is it?

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### Author: ![iink](https://cdn.tagtool.org/user_avatar/www.tagtool.org/iink/32/133_2.png) [@iink](https://www.tagtool.org/u/iink)
#### Post date: [November 5, 2020, 4:47pm UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716/4 "2020-11-05T16:47:55Z")

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You need to use the files app on your iPad. Go to “Tagtool Beta” → on your ipad and navigate to decks folder.

Inside you see all the deck names → just compress the entire folder and send it via wetransfer or smth to my mail.

mat

 ![IMG_905BAEDF4996-1](https://cdn.tagtool.org/uploads/default/original/1X/436ec397b3f703045ca200592c54f7ebfe624b2c.jpeg)

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### Author: ![Barce](https://cdn.tagtool.org/letter_avatar_proxy/v4/letter/b/f08c70/32.png) [@Barce](https://www.tagtool.org/u/Barce)
#### Post date: [November 6, 2020, 3:58pm UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716/5 "2020-11-06T15:58:29Z")

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Hi! thanks! I sended download link with deck folder to hello@omai.at 🙂

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### Author: ![iink](https://cdn.tagtool.org/user_avatar/www.tagtool.org/iink/32/133_2.png) [@iink](https://www.tagtool.org/u/iink)
#### Post date: [November 6, 2020, 8:11pm UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716/6 "2020-11-06T20:11:06Z")

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thx! let´s see what we can recover. fingerscrossed