# Quick Help on Troubleshooting Sessions
**URL:** https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305
**Category:** Support
**Tags:** troubleshooting, setup-guide, networking, ipad
**Created:** [July 9, 2017, 1:30am UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305 "2017-07-09T01:30:10Z")
**Posts on this page:** 6
**Page:** 1
### Author:  [@projectedvisions](https://www.tagtool.org/u/projectedvisions)
#### Post date: [July 9, 2017, 1:30am UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305/1 "2017-07-09T01:30:11Z")
Hey Tagtool,
Need some quick help on connecting two players (iPads) to one tagtool session.
I have an iPad Air and iPad Pro. With tagtool installed on both. I am connected to the same wireless network on both. I go to join New Session and No Sessions are detected on either device. I’ve tried different wireless networks to no luck.
How can I troubleshoot the problem?
Thanks for the help!
RPG
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### Author:  [@maki](https://www.tagtool.org/u/maki)
#### Post date: [July 10, 2017, 8:56am UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305/2 "2017-07-10T08:56:14Z")
Hi @projectedvisions
You need to create a new session on one of the iPads (probably best on the Pro).
Menu\>Network\>New Session
Then, on the other iPad you can “join session”.
Did you try this already?
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### Author:  [@projectedvisions](https://www.tagtool.org/u/projectedvisions)
#### Post date: [July 10, 2017, 4:54pm UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305/3 "2017-07-10T16:54:28Z")
Hi @maki
Thanks for the response. I did try this. Both with the iPad pro and the older iPad air.
What I did notice is that I could connect two iPad airs no problem. But connecting the pro with air no luck. Any insight as to why this may be?
Thanks,
Ryan
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### Author:  [@maki](https://www.tagtool.org/u/maki)
#### Post date: [July 10, 2017, 5:04pm UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305/4 "2017-07-10T17:04:41Z")
Hm, haven’t come across this yet. Have definitely connected between Airs and Pros in all directions.
- You’re definitely in the same Wifi network?
- Wifi router is close by and signal is strong?
- There aren’t 2 different versions of the network, such as “mywifi” and “mywifi\_5Ghz”?
- Both iPads are on the same iOS version?
- Restarted app on both devices?
- Deleted and reinstalled app (shouldn’t be necessary, but who knows)?
Lemme know if you make any progress or if you find any other info that can help us troubleshoot!
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### Author:  [@projectedvisions](https://www.tagtool.org/u/projectedvisions)
#### Post date: [July 11, 2017, 5:24pm UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305/5 "2017-07-11T17:24:15Z")
Thanks @maki
- Yes definitely on same network on both devices, even tried using apple airport extreme network, full signals.
- Both iPads are not on the same iOS version. Does this make a huge difference? Somewhat reluctant to update my older iPad air as often times updating causes problems. Apples version of planned obsolesce.
- I’ll try deleting and reinstalling first to see.
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### Author:  [@maki](https://www.tagtool.org/u/maki)
#### Post date: [July 12, 2017, 9:47am UTC](https://www.tagtool.org/t/quick-help-on-troubleshooting-sessions/305/6 "2017-07-12T09:47:35Z")
Which iOS versions are your iPads on?
I can understand you hold back on updating on the older iPad. But it’s possible that this is the problem!