# Tagtool closes while I´m using it
**URL:** https://www.tagtool.org/t/tagtool-closes-while-i-m-using-it/1651
**Category:** Support
**Tags:** ipad, troubleshooting
**Created:** [April 18, 2020, 2:53am UTC](https://www.tagtool.org/t/tagtool-closes-while-i-m-using-it/1651 "2020-04-18T02:53:44Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Barce](https://www.tagtool.org/u/Barce)
#### Post date: [April 18, 2020, 2:53am UTC](https://www.tagtool.org/t/tagtool-closes-while-i-m-using-it/1651/1 "2020-04-18T02:53:45Z")
Hi! I have a problem since two days because Tagtool closes while I´m using it. I don´t know if the problem is Ipad actualization, I don´t actualiced yet to the version iPadOS 13.4.1
What do you think? Thanks!
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### Author:  [@iink](https://www.tagtool.org/u/iink)
#### Post date: [April 19, 2020, 1:43pm UTC](https://www.tagtool.org/t/tagtool-closes-while-i-m-using-it/1651/2 "2020-04-19T13:43:30Z")
Hey,
Strange behaviour indeed. Since you are using it lot.
What iPad model do you use?
Can you tell us a little bit more about the event that triggers the crash. Do you load in a certain deck item? Are you connecting an external display before the crash? Do you paint a lot in a single layer? Are you in a single or multiplayer session? Stuff like this helps to understand the problem.
And better stay on your current iOS version until we know a bit more about your issue.
Best,
Mat
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### Author:  [@Barce](https://www.tagtool.org/u/Barce)
#### Post date: [April 20, 2020, 10:44pm UTC](https://www.tagtool.org/t/tagtool-closes-while-i-m-using-it/1651/3 "2020-04-20T22:44:31Z")
Hello! Thanks for your reply. I solved the problem. I was using many layers with the same image, and this image was very heavy. I replaced this image with the same one with low resolution and then Tagtool worked perfect 🙂