# \#troubleshooting **URL:** https://www.tagtool.org/tag/troubleshooting/6.md [Latest](https://www.tagtool.org/latest.md) · [Categories](https://www.tagtool.org/categories.md) · [Tags](https://www.tagtool.org/tags.md) --- ## [Tagtool 1.5.0-b4 available for testing now!](https://www.tagtool.org/t/tagtool-1-5-0-b4-available-for-testing-now/2924)
**Author:** [@maki](https://www.tagtool.org/u/maki)\ **Replies:** 1\ **Last updated:** [March 6, 2026, 1:55pm UTC](https://www.tagtool.org/t/tagtool-1-5-0-b4-available-for-testing-now/2924 "2026-03-06T13:55:03Z")
Hello, We have a new major version of Tagtool ready for beta testing — and this one is a big one! Version 1.5.0 brings significant performance improvements across the board, and a much more reliable online multiplayer e… --- ## [A Few Possible Future Features?!](https://www.tagtool.org/t/a-few-possible-future-features/2758)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 4\ **Last updated:** [September 21, 2025, 6:47am UTC](https://www.tagtool.org/t/a-few-possible-future-features/2758 "2025-09-21T06:47:53Z")
I’ve been working with TT now for about 6 years, and I love this app so much! I use TT in a maybe odd way, in that I almost never draw with it - I do image collaging, using jpgs and especially pngs. Over the years, I gat… --- ## [Tagtool keeps crashing](https://www.tagtool.org/t/tagtool-keeps-crashing/2717)
**Author:** [@NahIntiAis](https://www.tagtool.org/u/NahIntiAis)\ **Replies:** 3\ **Last updated:** [April 19, 2025, 7:46am UTC](https://www.tagtool.org/t/tagtool-keeps-crashing/2717 "2025-04-19T07:46:52Z")
Hey Tagtool friends, i just started using this great App… i bought my iPad Pro specifically so i can learn and use this amazing tool, installed the paid version , and it has been crashing ever since… already tried unins… --- ## [\*\*\*PROBLEM SOLVED\*\*\* New Apple iOS iPad 18.3.2 Update Causing Output Issues](https://www.tagtool.org/t/problem-solved-new-apple-ios-ipad-18-3-2-update-causing-output-issues/2695)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 1\ **Last updated:** [March 20, 2025, 12:57pm UTC](https://www.tagtool.org/t/problem-solved-new-apple-ios-ipad-18-3-2-update-causing-output-issues/2695 "2025-03-20T12:57:26Z")
Hello! I have an update - - I was up early with Apple Support, and it seems like this is an issue with the 18.3.2 update and the Lightening adapter, which I’ve known they are phasing out, and which the "older model iPad… --- ## [Tagtool crashes as soon as I go a little bit wild](https://www.tagtool.org/t/tagtool-crashes-as-soon-as-i-go-a-little-bit-wild/2608)
**Author:** [@rapozo](https://www.tagtool.org/u/rapozo)\ **Replies:** 2\ **Last updated:** [December 24, 2024, 7:59pm UTC](https://www.tagtool.org/t/tagtool-crashes-as-soon-as-i-go-a-little-bit-wild/2608 "2024-12-24T19:59:42Z")
Hi everyone, I’m currently using an iPad Pro 12.9" (2018, 512GB) and experiencing frequent crashes when working with Tagtool. It happens especially when I’m working with lots of animations, lines, transparencies, etc. I… --- ## [Error on public online session](https://www.tagtool.org/t/error-on-public-online-session/2563)
**Author:** [@Tubaao](https://www.tagtool.org/u/Tubaao)\ **Replies:** 2\ **Last updated:** [October 24, 2024, 9:59am UTC](https://www.tagtool.org/t/error-on-public-online-session/2563 "2024-10-24T09:59:22Z")
Hey guys! I’m testing for a workshop today and I’m unable to create a public online session. Are there any problems with the online system? Local network is working! --- ## [TT crashes on Ipad mini 2](https://www.tagtool.org/t/tt-crashes-on-ipad-mini-2/2521)
**Author:** [@antiardilla](https://www.tagtool.org/u/antiardilla)\ **Replies:** 3\ **Last updated:** [August 1, 2024, 5:13am UTC](https://www.tagtool.org/t/tt-crashes-on-ipad-mini-2/2521 "2024-08-01T05:13:19Z")
Hi everyone, I recently bought a refurbished iPad Mini 2 to give it a try without breaking the bank. My goal isn’t to make complex animations, but it keeps crashing after just a few minutes of use. I’ve already tried lo… --- ## [Unexpected Error at Mac player of Tagtool 1.4.3 b10](https://www.tagtool.org/t/unexpected-error-at-mac-player-of-tagtool-1-4-3-b10/2447)
**Author:** [@Gokhanokur](https://www.tagtool.org/u/Gokhanokur)\ **Replies:** 4\ **Last updated:** [May 6, 2024, 2:26pm UTC](https://www.tagtool.org/t/unexpected-error-at-mac-player-of-tagtool-1-4-3-b10/2447 "2024-05-06T14:26:20Z")
Hello, I was using the Mac player for Tagtool, version 1.4.3 b10. As I try to draw anything on the canvas, I got an exclamation mark in red blinking on the left bottom corner, As I double click it, I reached the screen… --- ## [Connect Tagtool with Resolume through an ElGato capture device](https://www.tagtool.org/t/connect-tagtool-with-resolume-through-an-elgato-capture-device/2363)
**Author:** [@Barce](https://www.tagtool.org/u/Barce)\ **Replies:** 2\ **Last updated:** [January 21, 2024, 3:14pm UTC](https://www.tagtool.org/t/connect-tagtool-with-resolume-through-an-elgato-capture-device/2363 "2024-01-21T15:14:27Z")
Hi! I’m trying to connect Tagtool with Resolume through an ElGato capture device. I can see that the capture is displaying the Tagtool image, but afterward, in Resolume, I can’t see Tagtool in the output :disappointed:. Y… --- ## [TT crashing](https://www.tagtool.org/t/tt-crashing/2327)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 3\ **Last updated:** [November 28, 2023, 3:34pm UTC](https://www.tagtool.org/t/tt-crashing/2327 "2023-11-28T15:34:39Z")
Hello. I’m experiencing TT frequently crashing again. I am using iPad 9th gen wifi 65g, and the latest OS 17.1.1. TT crashes when I move from Painting Mode to Animation Mode, and also when moving from Animation Mode to F… --- ## [Help: tagtool+player+rooter](https://www.tagtool.org/t/help-tagtool-player-rooter/2192)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 2\ **Last updated:** [May 5, 2023, 4:55pm UTC](https://www.tagtool.org/t/help-tagtool-player-rooter/2192 "2023-05-05T16:55:27Z")
Hi all, need help! Im going to perform live at a theatrical play where im going to be drawing the scenario during the acting. The room is underground and network signal is pretty low. The setup i always try first (befo… --- ## [New version! Tagtool 1.4.1 is available on the App Store](https://www.tagtool.org/t/new-version-tagtool-1-4-1-is-available-on-the-app-store/2118)
**Author:** [@maki](https://www.tagtool.org/u/maki)\ **Replies:** 10\ **Last updated:** [May 5, 2023, 8:24am UTC](https://www.tagtool.org/t/new-version-tagtool-1-4-1-is-available-on-the-app-store/2118 "2023-05-05T08:24:04Z")
We’re happy to announce the release of Tagtool version 1.4.1. This update includes the return of the smooth Aim Trail feature, and new Output Quality settings. We’ve also fixed issues with the app not starting on some ol… --- ## [Problema al extender pantalla al proyector](https://www.tagtool.org/t/problema-al-extender-pantalla-al-proyector/2138)
**Author:** [@Vjzombie](https://www.tagtool.org/u/Vjzombie)\ **Replies:** 3\ **Last updated:** [April 27, 2023, 12:19pm UTC](https://www.tagtool.org/t/problema-al-extender-pantalla-al-proyector/2138 "2023-04-27T12:19:20Z")
Hola cómo están.? el problema que tengo es que cuando enchufo el iPad al proyector me la duplica y no me la extiende quiero decir en el proyector se ve tal cual lo veo en el iPad con las herramientas etc. Y yo necesito… --- ## [TT crashing with external display](https://www.tagtool.org/t/tt-crashing-with-external-display/2134)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 4\ **Last updated:** [February 28, 2023, 6:01pm UTC](https://www.tagtool.org/t/tt-crashing-with-external-display/2134 "2023-02-28T18:01:21Z")
Hello, I was doing a performance last night and had a lot of issues with TT crashing when connected to an external display (projector). I was using 4 iPads, and the crashing issue was with three of them that are 9th gene… --- ## [TT crashing with 1.4 b11183 latest App version and new OS](https://www.tagtool.org/t/tt-crashing-with-1-4-b11183-latest-app-version-and-new-os/1945)
**Author:** [@Karen](https://www.tagtool.org/u/Karen)\ **Replies:** 8\ **Last updated:** [October 29, 2022, 12:54pm UTC](https://www.tagtool.org/t/tt-crashing-with-1-4-b11183-latest-app-version-and-new-os/1945 "2022-10-29T12:54:44Z")
Hi. I recently updated both my Tagtool from the app store to the latest version (1.4 b11183), and it keeps crashing when I try to take a screenshot or drag an asset in from the deck. It does say it is screen recording o… --- ## [Tagtool website broken?](https://www.tagtool.org/t/tagtool-website-broken/2032)
**Author:** [@Check12](https://www.tagtool.org/u/Check12)\ **Replies:** 1\ **Last updated:** [August 27, 2022, 7:44am UTC](https://www.tagtool.org/t/tagtool-website-broken/2032 "2022-08-27T07:44:51Z")
Hi all, I’m having trouble accessing the Tagtool website (Tagtool - the Visual Live Instrument | OMAi). I get the error Secure Connection Failed An error occurred during a connection to www.omai.at. SSL received a rec… --- ## [Open Multiplayer Sessions - Limit](https://www.tagtool.org/t/open-multiplayer-sessions-limit/818)
**Author:** [@Clifford](https://www.tagtool.org/u/Clifford)\ **Replies:** 6\ **Last updated:** [July 19, 2022, 10:26am UTC](https://www.tagtool.org/t/open-multiplayer-sessions-limit/818 "2022-07-19T10:26:58Z")
Using the New Tagtool I attempted to create an open multiplayer session for six iPads, five worked fine but the 6th had an “error 4” and was not allowed to join until I had a player leave the session. I’m using a hodgepo… --- ## [App freezing when Duplicate function in use](https://www.tagtool.org/t/app-freezing-when-duplicate-function-in-use/1992)
**Author:** [@DanilG](https://www.tagtool.org/u/DanilG)\ **Replies:** 3\ **Last updated:** [June 22, 2022, 1:43pm UTC](https://www.tagtool.org/t/app-freezing-when-duplicate-function-in-use/1992 "2022-06-22T13:43:28Z")
Hi, I’m making some tests for the upcoming show and after the last updating my iPad, have experienced some strange freezing of app, when the Duplicate function used. If there’s one image it freezes for about half a min… --- ## [PNG transparency bug?](https://www.tagtool.org/t/png-transparency-bug/1682)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 6\ **Last updated:** [June 11, 2022, 4:38am UTC](https://www.tagtool.org/t/png-transparency-bug/1682 "2022-06-11T04:38:41Z")
Hi all…so recently im working on a project that in some way pays homage to terry gilliam, so we are using a lot of png with transparency, and so far so good, i’ve done it in the past…but recently with the latest version … --- ## [iOS 14 - Issue with USB-C Models & external display](https://www.tagtool.org/t/ios-14-issue-with-usb-c-models-external-display/1702)
**Author:** [@iink](https://www.tagtool.org/u/iink)\ **Replies:** 25\ **Last updated:** [May 11, 2022, 7:30am UTC](https://www.tagtool.org/t/ios-14-issue-with-usb-c-models-external-display/1702 "2022-05-11T07:30:40Z")
Hello all, The new iOS 14 was released yesterday and we have seen issues with the new USB-C models and the external display connection. The external display works for a couple of minutes, but after some time the iPad fr… --- ## [Weird bug with a tag](https://www.tagtool.org/t/weird-bug-with-a-tag/1937)
**Author:** [@Barce](https://www.tagtool.org/u/Barce)\ **Replies:** 3\ **Last updated:** [May 11, 2022, 2:48am UTC](https://www.tagtool.org/t/weird-bug-with-a-tag/1937 "2022-05-11T02:48:57Z")
Hello! I have a problem in the beta version. tagtool stops working when I selected one particular tag of my deck. I tried another option moving this tag in a different deck, but the same thing happens.What dou you think?… --- ## [Beta not working on older ipad air](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925)
**Author:** [@Arculutron](https://www.tagtool.org/u/Arculutron)\ **Replies:** 8\ **Last updated:** [May 2, 2022, 9:22am UTC](https://www.tagtool.org/t/beta-not-working-on-older-ipad-air/1925 "2022-05-02T09:22:33Z")
Hi Firstly I really love tagtool! I have an older iPad air and a new iPad Pro. Tagtool was crashing a lot on the iPad Pro so I installed the beta version which is working much better. However the beta wouldn’t network … --- ## [Tagtool 1.4.0 - available now!](https://www.tagtool.org/t/tagtool-1-4-0-available-now/1920)
**Author:** [@maki](https://www.tagtool.org/u/maki)\ **Replies:** 11\ **Last updated:** [March 28, 2022, 2:10pm UTC](https://www.tagtool.org/t/tagtool-1-4-0-available-now/1920 "2022-03-28T14:10:44Z")
Hello, we have just published an updated version of Tagtool on the App Store! Tagtool 1.4.0 has the following improvements: Online multiplayer feature (beta) - allows joining Tagtool sessions over the internet Stabil… --- ## [Urgent! Network ipad+macbook tagtool player](https://www.tagtool.org/t/urgent-network-ipad-macbook-tagtool-player/1409)
**Author:** [@Vvvitooor](https://www.tagtool.org/u/Vvvitooor)\ **Replies:** 7\ **Last updated:** [February 4, 2022, 6:43pm UTC](https://www.tagtool.org/t/urgent-network-ipad-macbook-tagtool-player/1409 "2022-02-04T18:43:25Z")
Hi fellas, im going to do a gig this weekend for a live concert and i started using my macbook with tagtool player so that i dont have to be on stage with the ipad connected directly to the projector, main reason being t… --- ## [Question of add drawing layers from one ipad into another ipad](https://www.tagtool.org/t/question-of-add-drawing-layers-from-one-ipad-into-another-ipad/1906)
**Author:** [@hsinmei](https://www.tagtool.org/u/hsinmei)\ **Replies:** 3\ **Last updated:** [January 14, 2022, 11:42am UTC](https://www.tagtool.org/t/question-of-add-drawing-layers-from-one-ipad-into-another-ipad/1906 "2022-01-14T11:42:47Z")
Dear Tagtoolers, I have some problems of add the save layers from one Ipad into another Ipad. I have been trying to create a new session from the first Ipad and join a session from another Ipad, and also link with the … --- ## [Record animation function bug?](https://www.tagtool.org/t/record-animation-function-bug/1861)
**Author:** [@OffLeashArea](https://www.tagtool.org/u/OffLeashArea)\ **Replies:** 2\ **Last updated:** [September 27, 2021, 1:31pm UTC](https://www.tagtool.org/t/record-animation-function-bug/1861 "2021-09-27T13:31:14Z")
When I try to record a movement, the layer/image either freezes, only jiggles back and forth, or somehow records a double movement, 1 the movement I was attempting, and 2 the jiggly movement. I’m using an iPad Pro 4th ge… --- ## [Cannot connect to wireless projector](https://www.tagtool.org/t/cannot-connect-to-wireless-projector/1897)
**Author:** [@Depthrecordings](https://www.tagtool.org/u/Depthrecordings)\ **Replies:** 2\ **Last updated:** [December 21, 2021, 5:00pm UTC](https://www.tagtool.org/t/cannot-connect-to-wireless-projector/1897 "2021-12-21T17:00:52Z")
I keep getting error: connection to IP failed. I’ve checked 100000000 times and I have the correct IP and it still won’t connect. It will not connect via the network or direct to projector. Please help --- ## [Apple pencil does not have pressure sensitivity](https://www.tagtool.org/t/apple-pencil-does-not-have-pressure-sensitivity/1832)
**Author:** [@Sascha](https://www.tagtool.org/u/Sascha)\ **Replies:** 2\ **Last updated:** [July 30, 2021, 7:41pm UTC](https://www.tagtool.org/t/apple-pencil-does-not-have-pressure-sensitivity/1832 "2021-07-30T19:41:24Z")
Hallo! I have a ipad pro from 2020, just tried tagtool and the pressure sensitivity of the apple pencil 2.0 is not working. Is there anything i can do about it? Greetings from sascha! --- ## [Hunting the external display bug!](https://www.tagtool.org/t/hunting-the-external-display-bug/1788)
**Author:** [@iink](https://www.tagtool.org/u/iink)\ **Replies:** 0\ **Last updated:** [April 19, 2021, 8:52am UTC](https://www.tagtool.org/t/hunting-the-external-display-bug/1788 "2021-04-19T08:52:26Z")
Hey all, If anyone want to help track down the external display issue - please contact me here on the forum via PM or write me an email for further infos. We are exspecially looking for iPad Pro´s 3rd Generation - conn… --- ## [Problems with layers in beta version](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716)
**Author:** [@Barce](https://www.tagtool.org/u/Barce)\ **Replies:** 5\ **Last updated:** [November 6, 2020, 8:11pm UTC](https://www.tagtool.org/t/problems-with-layers-in-beta-version/1716 "2020-11-06T20:11:06Z")
Hi! I´m having problems when I try to select layers in beta version (that´s we used for Ars Electrónica). Someone knows what can be the problem? thank´s! [Next page](https://www.tagtool.org/tag/troubleshooting/6.md?match_all_tags=true&page=1&tags%5B%5D=troubleshooting)