Desktop Version issues

Support
1

I am using the Desktop version with Moterrey on my Macbook.
My Ipad is freshly updated to 1.4.4 b5, so is the desktop App.

I am experiencing the following issues:
I can’t bring the computer to a session.
Connecting from iPad doesn’t show the computer’s session name. But the wifi Symbol with no Name

  • I seems to connect and says that I joined on both devices, but doesn’t show the content.
  • Exclamation mark appears lower left corner when interactions should happen

Connecting from desktop to iPad shows iPads name.

  • No content visible
  • Excalamtion mark appearing…

Is there a troubleshooting to this? I think I had the same issue with 1.4.3 but not before. Do I have to update OSX? Any ideas?
Thank you!
dan

2

Hello,

What is your MacBook Model?
Have you checked the firewall settings? Have you allowed all incoming connections?

Screenshot 2024-10-27 at 19.18.19
Screenshot 2024-10-27 at 19.18.19930×86 10.1 KB

What is the error message when you double click the exclamation mark?

It might be the update to Apple Silicon graphics.

mat

3

No firewall, all incoming comnnections allowed.
Apple Silicon graphics: My iPad is a 2020 Pro so it’s not on my side.

(I had trouble findig out how to double click… haha)
It is this Error message I guess:

Exception: DllNotFoundException: libbrotli assembly: type: member:(null)

brotli.decompressBuffer (System.Byte inBuffer, System.Byte& outBuffer, System.Boolean useFooter, System.Int32 unCompressedSize) (at <07cfb538030f44158207e786a100ae99>:0)
TTNetworkClient.OnReceivedCommandBlock (System.Byte theNetworkMessage) (at <4e95cabe9b464f6d8fdc2199a7a3c4ca>:0)
TTTCPClient.Decode (System.Byte theReceivedData) (at <4e95cabe9b464f6d8fdc2199a7a3c4ca>:0)
TTTCPClient.Update () (at <4e95cabe9b464f6d8fdc2199a7a3c4ca>:0)

4

Brotli is a lossless data compression algorithm plugin and it´s is not initiated correctly at startup of the Tagtool Player on your MAC computer. That´s why you don´t see any drawings over the network.

What´s is your MacBook Model? Can you update to the latest MacOSX?

mat

5

It’s a 2016 Mac soI’m bound to Monterrey apparently.
Thank you for clarification…
Best
dan