iOS 14 - Issue with USB-C Models & external display

iink · September 17, 2020, 1:26pm

Hello all,

The new iOS 14 was released yesterday and we have seen issues with the new USB-C models and the external display connection. The external display works for a couple of minutes, but after some time the iPad freezes and the app crashes.

We are investigating this problem.

Best,
Mat

achilesluciano · September 17, 2020, 7:03pm

Thank you.

simco · December 1, 2020, 11:56am

Hey - Any word on a fix for this? Having this exact issue unfortunately. Thanks
Si

Artur · December 19, 2020, 2:28pm

Hi,
is there anything one can do to prevent the crashing for the USB-C models?
Do the old models have the same issue?

Best,
Artur

iink · December 20, 2020, 4:28pm

@Artur

Unfortunately it´s the iOS 14 that causes the problem. A backup from a previous version 13.x would be the only way to work around that issue.

Ren · January 2, 2021, 9:39pm

Is this problem solved meanwhile? Or is there some alternative way to get the picture out of the iPad?