Quick Help on Troubleshooting Sessions

Support
1

Hey Tagtool,

Need some quick help on connecting two players (iPads) to one tagtool session.
I have an iPad Air and iPad Pro. With tagtool installed on both. I am connected to the same wireless network on both. I go to join New Session and No Sessions are detected on either device. I’ve tried different wireless networks to no luck.

How can I troubleshoot the problem?

Thanks for the help!

RPG

2

Hi @projectedvisions

You need to create a new session on one of the iPads (probably best on the Pro).
Menu>Network>New Session

Then, on the other iPad you can “join session”.

Did you try this already?

3

Hi @maki

Thanks for the response. I did try this. Both with the iPad pro and the older iPad air.

What I did notice is that I could connect two iPad airs no problem. But connecting the pro with air no luck. Any insight as to why this may be?

Thanks,

Ryan

4

Hm, haven’t come across this yet. Have definitely connected between Airs and Pros in all directions.

  • You’re definitely in the same Wifi network?
  • Wifi router is close by and signal is strong?
  • There aren’t 2 different versions of the network, such as “mywifi” and “mywifi_5Ghz”?
  • Both iPads are on the same iOS version?
  • Restarted app on both devices?
  • Deleted and reinstalled app (shouldn’t be necessary, but who knows)?

Lemme know if you make any progress or if you find any other info that can help us troubleshoot!

1 Like
5

Thanks @maki

  • Yes definitely on same network on both devices, even tried using apple airport extreme network, full signals.
  • Both iPads are not on the same iOS version. Does this make a huge difference? Somewhat reluctant to update my older iPad air as often times updating causes problems. Apples version of planned obsolesce.
  • I’ll try deleting and reinstalling first to see.
6

Which iOS versions are your iPads on?

I can understand you hold back on updating on the older iPad. But it’s possible that this is the problem!