TT crashes on Ipad mini 2

Support
1

Hi everyone,

I recently bought a refurbished iPad Mini 2 to give it a try without breaking the bank. My goal isn’t to make complex animations, but it keeps crashing after just a few minutes of use. I’ve already tried lowering the canvas format and the output quality, but it hasn’t helped. Any advice on how to fix this?

Thank you!

JL

2

Antiardilla,

Can you tell us a bit more when it crashes?

  • Are you using an external display?
  • Does it crash when you switch modes?
  • Does it crash when you simply paint?
  • What iPadOS are you using?

This iPad model is indeed quite old - it was released in 2013 - i think you are running out of memory quite fast. Since the iPadOS needs a lot - there is not much left for Tagtool. When we use older models during workshops we encounter the same issues with crashes. Simply painting for a bit and mode switch drains all the memory that is left.

Yours,
Mat

3

Hi Mat,

Thank you for your quick response. The mini crashes as soon as I go to full screen. The iPad OS is 12.5.7. As you said, it is probably a memory issue. I was wondering if anyone has tried downgrading to earlier versions of iOS and Tagtool to make it work.

I also got an iPad 9 to try, and that one works fine at the moment. I’m just taking my first steps with Tagtool, so I’ll be able to tell you more as I use it.

J

4

Downgrading to a previous iOS version is pretty awful - unless you have a certain backup from that version on that device. You need a signed iOS firmware (aka .ipsw file) to restore your device at a specific version. The iPad will be wiped and set to factory settings. There are some “unofficial” websites that might provide your files - but iOS 12 is nearly a decade ago.

Besides the hassle, i wonder if going backwards will help you.

Glad you have another device to work on - welcome to the Tagtool community!

Mat